Ordering memorial jewellery should feel safe, here I will take you through a step by step process on how this works from the minute you choose your piece of jewellery and colour choice. Caring for your finished piece at home, I will send you out an aftercare instruction leaflet too with you finished piece.

1. Choose your piece

• Browse the memorial jewellery collection on the website and select the design you would like (pendant, ring, keepsake, etc.).

• Most of my jewellery is 925 silver but if you have other ideas please feel free to ask.

2. Place your order

• Add your chosen item to the basket and proceed to checkout.

• Enter your contact and delivery details and any additional requests.

• Complete payment. You will receive an order confirmation email with your order number and an estimated lead time.

3. Receive the welcome pack

• A welcome pack will be posted to the address you provided. The pack contains:

  • A step-by-step instruction leaflet for collecting and returning remains (ashes/hair/breast milk/pet fur).

  • A secure, labelled return envelope for sending the sample back to the studio. This is free of charge.

  • A sample container for collecting your loved ones ashes.

  • Care and privacy information.

• Contact details are included in the pack if you have any questions.

4. Prepare the sample

• Read the instruction leaflet carefully. Specific guidance varies by type of sample:

  • Ashes: Place a small amount (as instructed) into the provided container. Avoid contaminating with foreign substances (e.g. liquids) unless instructed.

  • Hair/fur: Place clean, dry strands into the provided bag or tube. Tie or secure as instructed.

  • Breast milk: Follow the sanitary instructions in the leaflet; use the provided sterile container and label it. Freeze or refrigerate if required before posting (follow the leaflet).

  • Other materials: Follow the bespoke instructions included in your pack or contact us to confirm the best method.

• Complete the consent and information form, including your order number, full name, and any special instructions.

5. Return the sample

• Place the sample and completed form into the provided return envelope/parcel.

• Seal securely and send back to me using the included pre-paid envelope

• For peace of mind, keep proof of postage/tracking number until your sample has arrived.

6. Sample arrival and confirmation

• Once your sample reaches the studio you will receive an email confirming receipt and the expected manufacturing timeline.

• If there are any issues with the sample (insufficient material, contamination, etc.) I will contact you to discuss options.

7. Creation of your piece

• Your jewellery is made by hand in my West Sussex studio with care and respect.

• You will receive an update when manufacturing begins and again when the item is ready to dispatch.

8. Delivery of the finished piece

• Your finished memorial jewellery will be sent to the delivery address provided at checkout, along with a certificate of authenticity.

• All purchases except chains or bracelets include a 12 month warranty provided you have followed the aftercare.

• You will receive a dispatch email with tracking information and an estimated delivery date.

• The item is packaged discreetly and securely for privacy and protection.

Aftercare instructions for your memorial jewellery

General handling

• Treat your piece as a cherished keepsake. Avoid dropping or heavy impact.

• Keep the piece dry where possible. Remove jewellery before swimming, bathing, or heavy housework.

Cleaning

• Use a soft, lint-free cloth to gently polish the metal surface. A jewellery polishing cloth is ideal.

• For more thorough cleaning, use warm water and mild, unscented soap. Rinse well and dry thoroughly with a soft cloth.

• Do not use abrasive cleaners, ultrasonic cleaners or harsh chemicals, as these can damage delicate finishes or secure settings.

Care for pieces containing organic materials (ashes, hair, breast milk, fur)

• Avoid prolonged exposure to moisture or extreme humidity. Store in a dry place when not worn.

• If the piece includes a sealed compartment, do not attempt to open it. Opening may compromise the seal and the integrity of the memorial contents.

• If you notice any loosening of fittings or deterioration of a seal, contact me immediately for assessment and repair options.

Storage

• Store jewellery in the original presentation box or a soft pouch to prevent scratches.

• Keep away from direct sunlight and heat sources to preserve any delicate finishes.

Repairs and maintenance

• If your piece requires repair, contact me.